Our Warehouses & Distribution Hubs

We do our best every day to ensure all of your orders arrive on time. If by any chance you don't get your products during the delivery timeframe, we will work hard to understand why and to make sure it does not happen again.

Below is a table of our shipping schedules and costs for reference:

* Fastway Couriers only available in Sydney Area

Duties and taxes are not included. Our local supplier is RAMO, other suppliers will likely ship from Europe, and incur extra costs of approximately 15-18% of the order value.

Once your order has been sent, you will automatically receive an email with your tracking number, which allows you to track your shipment from our warehouse to your door! If you haven’t received a tracking number within 3 business days, you can check your order status here, or contact us directly via email.

Please note that all orders are subject to an additional processing time of 1 to 2 business days at our warehouse. Customised products have an additional processing time of 5-10 business days on top of regular delivery times. All packages will only be processed and delivered Monday to Friday.

Deliveries may be subject to delays by factors such as border clearance, regional holidays, weather conditions, problems with the shipping carrier, or incorrect address information. If you do not receive your package by the specified time, please contact our customer service.

For any other questions you have regarding shipping, please check our FAQ section. If you still can’t find the answer you need, our customer service team will be happy to help.